Your account only allows DoesQA sign-in from approved IP addresses. The network you are on is outside that list. Your Account Owner can add your IP, or support can help if you are locked out.
- Note whether you are on office Wi-Fi, home, or a VPN.
- Ask your Account Owner to open Settings → Security while they are on an allowed network.
- They should confirm IP Whitelisting is on, then Add IP (or edit a CIDR) for the network you need.
- After they save, sign in again from your network. If you use a VPN, stay on the same VPN path they allowlisted.
- If nobody can open Settings because the owner is blocked, use Contact support on the blocked screen and create a ticket.
If you still cannot sign in after an IP was added, open Help and select Create new ticket. Include the account name and the approximate time you tried to sign in.
Related docs: Account IP whitelisting.