Why is my run stuck or still spinning?

Use Reload first. The run may have finished while the page is still showing an older status.

1. Open the run.
2. Select Reload in the toolbar. If the status still looks wrong, refresh the browser.
3. Check whether the test cases show Queued, Creating Runner, Running, or a finished status.
4. If only one test case is progressing, check your concurrency settings.

If the status still appears stuck after Reload, open Help in DoesQA and select Create new ticket. You should also create a ticket if the run or test has not started after one hour.

Include the run page URL and the run ID shown in DoesQA. Add when you started it, the status you can see, and any error message under the test. This gives support what they need to investigate.