Use Reload first. This checks whether the page is showing an older status.
- Open the run.
- Select Reload in the toolbar. If nothing changes, refresh the browser.
- Check whether any test case has moved past Queued or Creating Runner.
If the run or test still has not started after one hour, open Help in DoesQA and select Create new ticket.
Include the run page URL and the run ID shown in DoesQA. Add when you tried to start it, and the complete error message if one appears under the test. This helps support find the affected run quickly.