Confirm the email is being sent to a DoesQA mailbox. Use a dynamic Value such as $testEmail or $accountEmail in the field that receives the email. Prefer $testEmail with the Test Case inbox for emails that belong to one test.

  1. Open the failing test and check the Test Step that waits for or opens the email. Confirm the inbox is the one that matches the address you used: Test Case for $testEmail, or Account for $accountEmail.
  2. If the step is Wait for email, check End Offset. The default is five minutes. Raise it if your application usually takes longer to send the email.
  3. If you filter the wait, use Subject or From, and match the wording your application actually sends.
  4. Open the mailbox for that test. If the email is there, the wait settings or filters need adjusting. If it is not there, check whether your application sent the email at all, and whether it used the DoesQA address from the test.

If the email still does not arrive, open Help in DoesQA and select Create new ticket. Include the Test ID so support can open the same mailbox.