Check the notification rule first. Slack alerts cover a whole Run, and DoesQA only sends them when the rule matches that Run. New Slack rules select CI/CD Webhook and Schedule by default, so a manual User run stays silent unless you add User.

  1. Open Settings > Integrations and confirm the Slack integration is present and Active. If your Slack workspace changed, reconnect Slack from Integrations.
  2. Open Settings > Notifications. Find the rule under Live Updates, Passed Run, or Failed Run.
  3. Edit the rule. Confirm Run Types includes the way you started the Run: User, CI/CD Webhook, Schedule, or Child Runs.
  4. Confirm Slack Channel is the channel you are watching. For a private channel, invite the DoesQA Slack app to that channel. If private channels still do not appear, reconnect Slack from Integrations.
  5. If the Run came from CI/CD and the rule uses Select Keys, confirm the triggering Key is included, or switch the rule to All Keys.
  6. Start a new Run after you change the rule. Changes do not apply to a Run that has already started.

DoesQA does not show Slack delivery success or failure in the product. If the rule looks correct and a new Run still sends nothing, open Help in DoesQA and select Create new ticket. Include the Run ID of one Run that should have posted.